Blog
We write down what we learn while running voice agents on the phone line.
Research
June 6, 2026
Silence is the most uncomfortable thing on a phone call. Back-channeling fills the gap with the short acknowledgment sound the assistant gives while the caller pauses.
Classic voice assistants decide whether the caller is done with a fixed silence timer. Smart turn makes that call the way a person does, by listening to the tone of the speech.